Terms of service
TERMS AND CONDITIONS:
1. CONTRACT CONCLUSION AND DELIVERY OF GOODS 1
2. PRICES AND SHIPPING COSTS 2
4. STATUTORY LIABILITY FOR ERRORS AND FURTHER INFORMATION 2
6. STATUTORY WARRANTY FOR DEFECTS AND FURTHER INFORMATION 3
Below you will find the General Terms and Conditions that form the basis for all the services we offer at Theshirtless.com.
The offers on the Theshirtless.com website is aimed at private consumers who do not trade in commercial or professional contexts.
1. CONTRACT CONCLUSION AND DELIVERY OF GOODS
1.1 By placing an order, you confirm that your actions are strictly for private purposes.
1.2 We enter contracts through Theshirtless.com exclusively in the website language or English. When ordering from Theshirtless.com your contractual partner is Theshirtless.com
1.3 By clicking the "buy now" button, you submit a binding order for the items in your shopping cart. We will confirm the receipt of your order via email immediately after the order is dispatched. Please note that the ordered goods will be shipped on a prepayment basis as soon as we receive the full purchase price and any shipping costs. Therefore, we ask you to transfer the purchase price immediately after receiving the order confirmation, but no later than within 7 days. We will deliver the package within 40 days after the binding agreement has been concluded.
You consent to the assignment of the seller’s claim for the payment of the purchase price.
1.4 Please note that we are not obligated to deliver the ordered goods in exceptional cases where we have ordered the goods properly but have not received correct or timely delivery (congruent cover transaction). This is contingent on us not being at fault for the unavailability of goods and that we have informed you of this situation promptly. Moreover, we must not have accepted the risk of procuring the ordered goods. If the goods are not available, we will refund any payments you have already made without delay.
1.5 We do not accept the risk of having to procure ordered goods (procurement risk). This also applies to orders of goods that are defined only by their type and characteristics (generic goods). Our obligation is to deliver from our own stock of goods and those we have ordered from our suppliers. We deliver orders within European Union (EU). If deadlines are given as working days, this refers to all days from Monday to Friday, excluding public holidays.
1.6 Information about the delivery time is available on the respective product detail page and before you place the order.
1.7 We reserve the right to refuse an order or cancel the transaction if the order is carried out by software, machines, crawlers, spiders, or other automatic internet programs or scripted behavior systems, or through third-party services that place orders on your behalf.
2. PRICES AND SHIPPING COSTS
2.1 The prices at the time of the order as listed in the offer shall apply. The indicated prices are final and include the statutory VAT applicable in country of origin. Ownership of the goods remains with us until the purchase price is paid in full. The prices on the website does not include shipping costs, this will be added at the check-out/pay now.
3. PAYMENT
3.1 Generally, we offer the payment methods of prepayment, credit card, and PayPal (and Vipps where applicable). For each order, we reserve the right to not offer certain payment methods and to refer to other payment methods. Please be aware that we only accept payments from accounts within the European Union (EU). Any transaction costs must be covered by you.
3.2 If you choose to pay by credit card, your credit card account will be charged when the order is shipped.
Any refund will be paid automatically to the account from which the payment was made. If you paid by PayPal/credit card, the refund will be transferred to your PayPal/credit card account.
4. STATUTORY LIABILITY FOR ERRORS AND FURTHER INFORMATION
4.1 Our liability for defects is governed by the statutory rules for consumer purchases. We are obliged by law to deliver goods that have the quantity, quality and appearance stated in the product description in the agreement, and in the packaging required by the agreement. You will lose your right to claim defects and defects in the product if you do not specify which faults and defects you claim within a reasonable time after you have discovered or should have discovered them.
We want to minimize variations and achieve 100% color consistency. This is not always possible and minor colour variations may occur. Returns due to this will not normally be covered. In any event, you will lose your right to claim defects in the product if you do not notify us of this within two years after the goods were handed over to you or your assignee. If you are not satisfied with the goods you have purchased, you can submit a complaint to the Consumer Council. You will find relevant information https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en.
These General Terms and Conditions can be found on www.Theshirtless.com
4.2 Each customer cannot have more than one customer account with www.Theshirtless.com at the same time. We reserve the right to delete duplicate entries.
5. RETURN POLICY
If you want to return your goods you have 14 days return period from you, or a third party other than the carrier and indicated by you, acquires physical possession of the item.
In order to return an item, it must be unused and in the same condition when you received the item. It must also be in its original packaging.
Here's how to do a return:
- Contact customer service.
Send an email to support@theshirtless.com within 14 days. Enter Return in the header of the email. Provide the following information in the email: Order number, Name, Address, E-mail, Phone number, which items you want to return. You will receive a return email from us with return information shortly after.
- Fill in the return slip.
- Wrap the return. You are welcome to return the item provided it is returned in the same condition as it was at the time of delivery to you. Goods must be returned in their original packaging with corresponding labels. Send the item to The Shirtless, Postboks 46 Hovseter, 0705 Oslo, Norway. The return cost is covered by you as a customer.
- Refund: You will receive an email as soon as we have registered your return with us. In connection with this, a refund is carried out using the same payment method that you used when you paid your purchase.
Refund takes at least 2-5 working days after we have registered your return,
6. STATUTORY WARRANTY FOR DEFECTS AND FURTHER INFORMATION
Statutory warranty rights for defects apply.
The use of the offers available on Theshirtless.com is possible for individuals who are at least 18 years old.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last item.
To exercise the right of withdrawal, you must inform us at support@theshirtless.com by providing a clear statement of your decision to withdraw from this contract.
To meet the withdrawal deadline, you have to contact us before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days after the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand the goods over to us immediately, and in any event, not later than fourteen days from the day on which you inform us of your decision to withdraw from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.
The customer bears the direct cost of returning the goods. We do not accept returns as cash on Delivery.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or early expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer's specifications or are clearly personalized.
General Information
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Please avoid damaging and contaminating the goods. Return the goods in the original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer possess the original packaging, please provide suitable packaging for adequate protection against transport damage.
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Please do not return the goods freight collect.
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Please be aware that the aforementioned points 1 and 2 are not conditions for the effective exercise of the right of withdrawal.
For other inquiries, please contact support@theshirtless.com . Telephone: 004740898670.
You will have to fill inn this form for right of cancelling the agreement, and send it to The Shirtless, Postboks 46, Hovseter, 0705 Oslo, Norway.
I/We () cancel the agreement concluded between me/us () for the purchase of the following goods (*)/:
— ordered on ()/received on ()
—customer(s)'s name
—customer(s)'s address
- -customer's email address
- --order number— date(*)
7. DATA PROTECTION
In order to comply with the requirements of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), we have established the following data protection policy:
We collect, process, and store personal data only when necessary to fulfill our contractual and legal obligations. This may occur, for instance, when you utilize our services or register to receive information from us. The personal data you supply will be handled confidentially and will only be utilized for the stated purposes. We will not share your personal data with third parties unless it is legally required or you have explicitly given us consent to do so.
You have the right to request access to, correction of, deletion of, or restriction of processing of your personal data. Furthermore, if you have any questions or concerns regarding the processing of your personal data, you are welcome to contact us at any time.
To ensure the security of your personal data, we have implemented suitable technical and organizational measures. In the event of a data breach, we will promptly notify the affected individual(s) and undertake all necessary measures to address the breach.
Please note that this Privacy Policy may be periodically updated. We recommend that you regularly check for the latest version to stay informed about any changes.
If you have any inquiries or concerns about our data protection policy, please do not hesitate to contact us. We are more than willing to provide additional information about our data protection practices.
Furthermore, we would like to emphasize our ongoing commitment to enhancing our data protection practices ensuring compliance with all applicable laws and regulations. The privacy and security of our customers’ and users’ personal information is of utmost importance to us, and we are dedicated to ensuring the safety and protection of your data.
We have appointed a Data Protection Officer to oversee our company's adherence to data protection laws and procedures, ensuring we are always up to date. Our Data Protection Officer is available to you at any time for any inquiries or concerns regarding your personal data.
We appreciate your trust in us and thank you for your interest in our services. It is our hope that this Privacy Policy provides you with a clear understanding of our data protection practices and assures you of the safety and security of using our services. For any additional questions or concerns, we are always here to assist you.